Privacy Policy

1. Overview

BHAWANI TOURS AND TRAVELS provides travel-related enquiry, assistance and customer support services. Customers may contact us through our website, Messenger and other communication channels to ask about tours, destinations, travel dates, transport, accommodation-related requirements and other trip planning needs.

We use personal information only for legitimate business purposes connected with the customer's travel enquiry, requested service, customer support and related operational needs.

2. Scope of This Privacy Policy

This policy applies to information handled through:

• Our website at shobhawanitours.shop.
• Our Messenger chatbot or Messenger customer support channel.
• Travel enquiries submitted directly to our business.
• Follow-up communication regarding requested travel or booking assistance.

3. Information We May Collect

Depending on the nature of your enquiry, we may collect information such as:

• Your name and contact details, such as phone number or other contact information you provide.
• Destination or route preferences.
• Preferred travel dates and trip duration.
• Number of travellers or group size.
• Travel service preferences, such as tour, transfer, transport or stay-related requirements.
• Messages, questions and other information you send to us through Messenger or other support channels.
• Technical information necessary for website and service operation.

4. Messenger and Social Platform Data

When you communicate with us through Messenger, we may receive the information that you choose to send in the conversation, together with limited profile or platform information made available by the platform for the purpose of delivering and managing the communication.

Messenger information is used to respond to enquiries, provide travel-related assistance, organize customer support and continue communication about the service requested by the customer.

We do not use Messenger conversation data for unrelated advertising profiling, and we do not sell Messenger data to third parties.

5. How We Use Information

We may use information to:

• Understand and respond to travel enquiries.
• Discuss destinations, dates, routes, group size and travel requirements.
• Provide requested customer support and trip-planning assistance.
• Prepare or communicate travel options, availability or related information.
• Follow up with customers regarding an enquiry or requested service.
• Maintain business records reasonably necessary for service delivery.
• Protect the security of our website, communication channels and operations.
• Comply with applicable legal or regulatory obligations.

6. Travel and Booking-Related Information

Some travel services may require additional information before a booking can be finalized. Where additional information is necessary, we will request only information reasonably relevant to the requested service.

The Messenger assistant is primarily an enquiry and support tool. A Messenger conversation does not necessarily constitute a confirmed reservation, booking or payment unless confirmation is separately provided by BHAWANI TOURS AND TRAVELS.

7. Information Sharing

We do not sell personal information. We do not disclose customer information to third parties for their independent advertising or profiling purposes.

Where necessary to provide a requested travel service, limited information may need to be shared with relevant service providers or business partners involved in fulfilling the customer's requested arrangement. Any such sharing should be limited to what is reasonably necessary for the relevant service.

We may also disclose information where required by law, regulation, legal process or a valid governmental request.

8. Data Retention

We retain personal information only for as long as reasonably necessary to respond to enquiries, provide requested services, maintain appropriate business records, resolve disputes, support security and comply with applicable legal obligations.

9. Data Deletion Requests

You may contact us to request deletion of personal information associated with your enquiry, subject to applicable legal, accounting, security or other legitimate retention requirements.

When a valid deletion request is received, we will take reasonable steps to identify the relevant information and delete eligible data.

10. Data Security

We use reasonable administrative and technical measures intended to protect information from unauthorized access, misuse, alteration, disclosure or loss. However, no online communication or storage system can be guaranteed to be completely secure.

11. Your Choices and Requests

Depending on applicable law, you may contact us to request:

• Information about personal data we hold in relation to your enquiry.
• Correction of inaccurate or outdated information.
• Deletion of eligible personal information.
• That we stop using your contact information for a particular follow-up request.

12. Children's Privacy

Our services are intended to support travel enquiries and bookings. We do not knowingly collect personal information from children except where such information is appropriately provided by a parent, guardian or responsible traveller in connection with a legitimate travel request.

13. Third-Party Platforms and Services

Our website or customer communication channels may interact with services operated by third parties, including social media and messaging platforms. Those third parties may process information under their own terms and privacy policies.

We encourage users to review the privacy settings and policies of any third-party platform they choose to use when communicating with us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable requirements. The updated version will be published with a revised effective date.

15. Contact Information

For privacy questions, customer data enquiries or deletion requests, contact: